Operational & Client Support

Operational & Client Support

Strong operations and clear communication are essential to delivering a smooth client experience. I offer reliable operational and virtual executive assistant support designed to help your business run efficiently, professionally, and with fewer loose ends.

From email management and executive assistant support to webinar assistance and replay video editing, I work behind the scenes to keep communication organized, content delivered on time, and day-to-day operations moving forward. Every task is handled with care, organization, and attention to detail—so you can stay focused on leading and growing your business.

This service is ideal for coaches, consultants, and small business owners who want dependable, behind-the-scenes support.

Operational & Client Support Services

• Ongoing administrative support
• Calendar coordination and scheduling
• Task tracking and follow-through
• Supporting workflows and day-to-day operations

Email Management & Communication Support

• Inbox organization and ongoing maintenance
• Responding to routine and time-sensitive emails
• Flagging priority messages, deadlines, and action items
• Drafting and sending responses on your behalf when appropriate
• Maintaining a clear, professional, and consistent communication flow
• Managing follow-ups to ensure nothing is missed or delayed
• Filtering, categorizing, and reducing inbox clutter
• Coordinating communication related to projects, clients, or operations
• Identifying patterns or recurring issues and improving communication workflows

Webinar Assistance

• Webinar and online event support (pre, during, and post-event)
• Uploading or emailing presentation materials and supporting event setup
• Organizing and posting replays across platforms
• Editing webinar and training recordings
• Customer support and inbox assistance
• Updating and maintaining internal processes and workflows
• Live webinar support based on availability and event timing

Replay Video Editing & Posting

• Basic replay video editing (trimming, cleanup, start/end edits)
• Uploading and posting replay videos
• Adding titles, descriptions, and links provided by the client
• Publishing replays to course platforms, websites, or video hosts

Customer Service Support

• Managing customer support inboxes
• Responding to customer inquiries
• Order, account, or subscription support
• Professional, brand-aligned communication

Operational & Client Support Pricing

All operational and client support services are billed at $45/hour.

Questions about my services? Not seeing a service you need?

Contact me at info@brooksofficeservices or book a Discovery Call!